Pinnacle Gradebook Software Information

Harrison High School was selected by the Cobb County School District to field test a new web-based software application for recording and managing student grades and attendance. On January 23, 2008, Pinnacle Gradebook replaced the aging i-Cue for teachers. Pinnacle Internet Viewer (PIV) replaced i-Parent on Friday, January 25th.

Refer back to this page for continuing updates on the progress of this software implementation and to get answers to questions about the software.

Parents who have not received their Pinnacle Internet Viewer (PIV) account information may do so on any school day in the school's main office (Admin 1) during regular school hours.

Students who have not received their Pinnacle Internet Viewer (PIV) account information may do so on any school day in Administration 3 during regular school hours.

Announcements

2/27/2008 - Attendance Data Now Current in Pinnacle The attendance office has completed the entry of all attendance data for those dates prior to teachers going live with attendance marking on February 7th.

2/8/2008 - Teachers began entering live attendance data on Thursday, February 7th. Initially, all absences will be marked as "Absent - Reason Pending" until a note explaining the absence is received by the attendance office. Per established policy, notes must be received within three (3) school days of the student's return from absence. The attendance office will enter all prior attendance data for the current semester beginning Monday, February 11th. Please allow ample time for the attendance office to complete this work.

System Status

Issue: E-mail Notification Problems
Status: Closed
Date: 3/18/2008 - 3/21/2008

Updated 3/21/2008, 7:30 a.m. - This problem was resolved on 3/19/2008 and district engineers have been monitoring the system for any lingering problems. Since none have been noted or reported during this time this issue is being closed.

Updated 3/19/2008, 4:15 p.m.- District engineers, in consultation with the software provider, have resolved this issue. The issue will remain open while engineers monitor the system for any further problems.

The e-mail notification feature of the Pinnacle Internet Viewer (PIV) is currently not working properly for all users. For some users, e-mail notifications are either delayed or not going out at all, while other users are not affected. An example of delayed e-mails is a threshhold notification in which you receive an e-mail notifying you that a grade has dropped below a threshhold that you have pre-determined, yet the current grade indicated in the e-mail is above that threshhold.

Software engineers for the school district and the software provider are working to resolve the problem and we will post updates to this page when additional information is available.

Issue: School District Network Outage
Status: Closed
Date: 2/4/2008 - 2/6/2008

Updated 2/6/2008, 5:00 p.m. - District engineers and engineers from the district's ISP (Internet Service Provider) resolved this problem earlier today.

The Cobb County School District is experiencing a network/Internet outage that is preventing users from accessing Pinnacle. Network engineers are aware of the problem and working with the Internet provider to resolve the problem.

Issue: Change Password Option Not Available
Status: Resolved
Date: 1/24/2008 - 1/25/2008

Users are unable to change their password because "Change Password" does not appear under Options.

Frequently Asked Questions

Why the change from i-Parent to Pinnacle?
i-Parent for parents and i-Cue for teachers are built on aging technologies. Over the life of these applications in Cobb County the number of faculty and parent users has increased to the point that the system experiences critical performance issues. Pinnacle is built on newer technologies that will better meet the demands placed upon it by a large school district.

Was there a security breach in i-Parent that led to the change?
No. The change was prompted by the need for updated technology and by recurring performance issues experienced with i-Parent and its associated applications.

How do I access the new Pinnacle Internet Viewer (PIV)?
From the Harrison web page (www.harrisonhigh.org), click on the Pinnacle Viewer Quick Link in the upper, right-hand corner of any page of the site. This will take you to the PIV login page where you will enter your student's Cobb Student ID number and your password.

I have a middle school student at Lost Mountain. Will I be able to see her information through Pinnacle in addition to my Freshman at Harrison?
Harrison High School is the only school in the District that is using Pinnacle during this field test. You will still use i-Parent to access information about any children that you may have in other schools.

Will information from Fall semester be included in Pinnacle?
Pinnacle will not include any student grades or attendance recorded before January 8 (the beginning of Spring semester). You will still be able to login to i-Parent through the end of the current school year to view grades and attendance information from Fall semester.

Will I be able to view Spring semester grades and attendance in both i-Parent and Pinnacle to compare the two applications?
No; that would require teachers to enter grades and attendance into two separate systems. Spring semester grades and attendance will only be viewable through Pinnacle Internet Viewer.

How do I, as a non-custodial parent, receive a Pinnacle Internet Viewer (PIV) account?
Unfortunately, the current product release that we have for the field test does not provide for more than one parent account per student. Parents may share the single login account or the custodial parent can create e-mail notifications to be periodically delivered to the other parent. Alternatively, the student could share their account with one of their parents or create the same e-mail notifications. Multiple e-mail notifications can be created within a single PIV account. This limitation will be overcome in the next major release of the product due out this summer in time for the new school year.

How can I change an e-mail preference that I have already signed up for?
Repeat the e-mail sign-up process using the same e-mail address that you used originally. This will take you to the notification configuration page which will display the options as you previously configured them. Make the applicable changes to the options and click the Submit Notification Request button. Your new notification options have been registered and you will receive an e-mail detailing the changes made.